The Stories of My Death Are Greatly Exaggerated — And A Customer Bill of Rights in Software

I have been quite busy of late–with a good deal of travel mixed in–and so my posts have been stacked up in various states of completion. Thus, given a holiday and more travel next week, my postings will be fairly close to one another. If you missed my recent post on a digital IPM inventory please follow this link.

This post is somewhat focused on business owners, especially those in the technology industry not enamored of flimflam or used car salesman tactics. But it is also of interest to any organization or individuals who procure or are thinking of procuring software and their associated services.

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Stay Calm and Carry On — The Business End of Software: How to handle malicious rumors

Veteran’s Day is approaching and, with it, the finale of conference and workshop season for people in my business.  Lately I have been engaged with the less than scrupulous members of my discipline who engage in character assassination and rumor.  Every market has bad players, and one must make the choice of whether you want to run with the black hats or the white hats.  I’m not referring to hackers here but to individuals who are less than savory in their business practices.  So here are a few bits of advice in how to handle such issues:

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